Last Updated Oct 2024

Cookies Policy

1. About this policy

This policy explains how Software Genesis Group Ltd (company number 12273882), trading as GardenOfLove, uses cookies and similar technologies on gardenoflove.net and in the GardenOfLove apps. It should be read alongside our Privacy Policy.

2. What cookies are

Cookies are small text files stored on your device when you visit a website. Apps use similar technologies, such as software development kits (SDKs) and local storage, to remember information on your device. In this policy, “cookies” covers all of these.

  • First-party cookies are set by GardenOfLove.
  • Third-party cookies are set by other companies whose services we use, such as our
    analytics provider.

3. How we use cookies

Strictly necessary

What it does: Keeps you signed in, keeps your account secure, remembers your cookie choices, and makes donations work through our payment provider, Stripe.

Can you turn it off? No. The Platform cannot work without them. They do not need your consent.

Preferences

What it does: Remembers choices such as your language and display settings.

Can you turn it off? Yes. Off unless you allow them.

Analytics

What it does: Helps us understand how people use GardenOfLove, such as which
pages are visited, so we can improve it. We use Mixpanel and Google Analytics.

Can you turn it off? Yes. Off unless you allow them.

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We do not use advertising or marketing cookies, and we do not allow third parties to track you across other websites for advertising.
Analytics cookies use unique identifiers, so the information they collect is linked to your device, but not to your name. We use it only to improve the Platform.

4. Your choices

Strictly necessary

On our website: when you first visit, a banner lets you choose:

  • Accept all — allow all cookies;
  • Reject all — allow only strictly necessary cookies;
  • Manage settings — choose by category.

No preference or analytics cookies are set until you make a choice. You can change your mind at any time using the Cookie settings link at the bottom of every page.

In our apps: you can choose whether to allow analytics when you first open the app, and change this later in Settings > Privacy.

In your browser: most browsers let you block or delete cookies. If you block strictly necessary cookies, parts of GardenOfLove will not work.

Our consent settings apply to gardenoflove.net.

5. Cookies we use

6. Do Not Track

Some browsers send a “Do Not Track” signal. Because we do not use advertising cookies or cross-site tracking, our practices are the same whether or not this signal is sent.

7. Changes to this policy

We will update this policy when we change the cookies we use. If the changes affect your
choices, we will ask for your consent again.

8. Contact us

If you have questions about cookies, email uk.connect@gardenoflove.net or write to Software Genesis Group Ltd, Suite 115, Devonshire House, Manor Way, Borehamwood, Hertfordshire WD6 1QQ.

You can also find out more about cookies, and complain if you are unhappy, at the Information Commissioner’s Office: ico.org.uk.

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